Effective handling of any complaints is important to a business to ensure it can recognise as clients concerns and handle the resolve in a professional manner.
By designing a complaint handling process, LFS has helped a number of firms manage the life cycle of a client's complaint and any resulting compensation. The process helps the Complaints Manager oversee the progress of the complaint and bring about an early resolve to the situation.
Reporting tools exists to permit the business to see the time spent, the result and preventative actions to avoid a similar situation arising. The information is neatly presented to help with completion of PII renewals and other regulatory bodies.