Our aim is to provide you with a service that you should be fully satisfied with and we genuinely welcome your comments together with any recommendations that you may have to improve the service. In the unfortunate event that you are dissatisfied with the service or the amount of the fees please speak to your lawyer in the first instance. If your lawyer cannot resolve matters, please ask to speak to our Client Experience Team who will be happy to provide you with a copy of our complaints procedure and will also endeavour to resolve your complaint and also give you guidance as to further escalation if appropriate to the Office of the Legal Ombudsman in respect of issues of service or legal fees in non contentious matters.
Address : PO Box 6806, Wolverhampton, WV1 9WJ;
Tel: 0300 555 0333;
Web : www.legalombudsman.org.uk
For resolution of disputes on legal fees in contentious matters an application to the court for an assessment of our bill under Part III of the Solicitors Act may be requested. Our fees will be deemed agreed if no objection as aforesaid is raised within 28 days of delivery of our invoice and if all or part of a bill remains outstanding for that period of time we are entitled to charge interest at 4% above the base rate of Lloyds Bank plc for the time being. The Solicitors Regulation Authority is the independent regulatory body. The professional rules by which we operate and are regulated can be found by visiting www.sra.org.uk