We are confident of providing a high quality service in all respects. If, however, you have any queries or concerns about our work for you, and we know we cannot always be perfect, please raise them in the first instance with your lawyer. If that does not resolve the problem to your satisfaction or you would prefer not to speak to your lawyer, then please write or email our Client Experience Team. If the issue is of an urgent nature then please telephone and ask for our Managing Partner.
All firms of solicitors must attempt to resolve problems that may arise with their services. It is therefore important that you immediately raise any concerns you may have with us. We value your instructions and would not wish to think you have reason to be unhappy with us.
From time to time we will communicate with our clients for marketing purposes by fax, email, Internet, post, telephone or face to face, including communicating about services, products and ancillary facilities.